Update Sets


1. Update sets are used to capture the configuration data of a table. Update sets can be used to migrate the configuration data that has been done from one instance to another instance (example: from developer instance to test instance).


  Configuration Data- Creating tables, fields, business rules, client scripts, choices etc. Normally we will consider the data in system tables, we consider as a configuration data.
Normal Data: Creating records in incident, problem, user tables.


Update_Synch table attribute


2. The tables for which UPDATE SYNCH attribute value will be true only for those tables the configuration data will be captured.


3. Since XML import and export can be used to migrate only one entry at a time, hence we use update sets which are capable of migrating the configuration records of multiple table at same time.


4. To create update sets
Go to navigation -> update sets -> local update set -> new


 Difference between Submit and Submit and make current: If we want to create the update set we can use the submit button but if we use submit and make current that update set will be created and will be made current i.e it will capture the modifications from that point of time.


 Retrieved Update set:


To obtain the captured information from other users update sets we can use this option.

Steps: -> Go to update source in navigation search -> New -> Enter the values in fields – >Name: Other users update set name. – >URL: other users URL – >Username and Password: Other User’s credentials


 Preview update set :


To check whether the update set have been retried successfully or not.If successfully retrieved we can commit the changes and if there are any other errors it has to be rectified before the commit option can be used.


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Customer are not able to add the update_synch attribute on custom table, seems like user need to contact Servicenow only.