Schedule Job

A Scheduled Job is a script that runs automatically at a defined time or interval to perform a specific task in ServiceNow.

Why Do We Need Scheduled Jobs?

Scheduled Jobs are used when:

• No user action is required

• A task must run daily, weekly, monthly, or at a specific time

• Data needs to be processed in the background

Key Components of a Scheduled Job

When you create a Scheduled Job, you configure:

– Name

Meaningful name describing the job

– Run

When the job should run:

• Daily

• Weekly

• Monthly

• Once

• Periodically (every X minutes/hours)

– Script

The logic that will execute automatically

Scheduled Job Example

Scenario:
Automatically close incidents that are in Resolved state for more than 7 days.

var gr = new GlideRecord(‘incident’);
gr.addQuery(‘state’, ‘6’); // Resolved
gr.addEncodedQuery(‘sys_updated_on<=javascript:gs.daysAgoStart(7)’);
gr.query();

while (gr.next()) {
gr.state = ‘7’; // Closed
gr.update();
}